xbaj's commitment to responsible gaming
xbaj believes gaming should be an enjoyable form of entertainment — never a source of stress or problems. We are committed to your safety and well-being.
What is responsible gaming?
Responsible gaming means taking conscious steps to keep gaming at the level of entertainment.
Setting time limits
xbaj lets you set playing time limits on a daily, weekly, or monthly basis. Once a limit is set, the system automatically alerts you and, if needed, ends your session.
Setting deposit limits
You can decide for yourself the maximum amount you will deposit within a given period. This limit keeps your budget under control and helps you avoid unnecessary spending.
Self-Exclusion
If you feel gaming is getting out of control, you can apply to close your account for a set period or permanently. During this time, you will not be able to log in at all.
Time-Out
If you feel you need a bit of a break, use the time-out feature. You can temporarily suspend your account from 1 day up to several weeks, which is very effective for your mental well-being.
Activity history
You can view your gaming history and records of deposits and withdrawals at any time. Keeping an eye on your own activity helps you spot any tendency toward overspending in time.
Support team assistance
xbaj's 24/7 live chat and email support are available in Bengali and English. If you have any concerns about gaming, contact our team — we will help without judgment.
Warning signs of problem gambling
When gaming goes beyond the bounds of entertainment, certain signs appear. If you notice any of the following in yourself or someone close to you, it is time to take note.
- Repeatedly placing larger bets to try to recover lost money.
- Being unable to stop gaming, failing repeatedly despite trying.
- Stealing time from family, friends, or work for gaming.
- Lying about gaming or hiding it from people close to you.
- Spending beyond your means, taking loans, or drawing on savings.
- Feeling irritable, restless, or anxious when not playing.
- Using gaming as an escape from emotional distress or loneliness.
Keep yourself protected
A few simple habits can keep your gaming experience positive at all times.
Set your budget in advance
Decide how much you will spend before you start playing, and stick firmly to that limit. xbaj's deposit limit feature can automate this for you.
Accept losses as normal
Gaming involves both wins and losses. Avoid the mindset that you "must" recover lost money — it is the most dangerous attitude to have.
Take regular breaks
Rather than playing for long stretches at a time, take breaks in between. Using the time-out feature keeps your mind fresh.
Act immediately when you recognise a problem
If you feel you are at risk of problem gambling, do not delay — activate self-exclusion or speak with our support team right away.
How to use safety tools on xbaj
These features can be activated directly from your account settings.
Activating deposit limits
After logging in, go to "Account Settings" → "Responsible Gaming". There you will find options to set daily, weekly, and monthly deposit limits. Once a limit is lowered, it takes effect immediately; to raise a limit, a 7-day waiting period applies — this protects you from making hasty decisions.
Time-out and Self-Exclusion
Apply for a time-out or self-exclusion from the same "Responsible Gaming" page. A time-out means a temporary pause; self-exclusion means a complete lockout for a defined period. You can also email [email protected] directly to request either of these services.
Need help? We're here
xbaj's support team is by your side seven days a week, twenty-four hours a day.
Live Chat Support
Reach out to xbaj's live chat at any time. Talk in Bengali — our team will understand you and help. If you have any concerns about gaming, do not hesitate to let us know.
Email Support
For any request or question related to responsible gaming, email us at:
[email protected]
Bengali or English — write in whichever language you are comfortable with.
Professional support
xbaj's support can help with your gaming account. However, for deeper issues related to gaming addiction or mental health, speaking with a professional mental health counsellor is most beneficial. In Bangladesh, Kaan Pete Roi and other counselling services are available.
xbaj's core commitment
xbaj has been firm on one thing from the start: gaming should be a form of entertainment, not an alternative livelihood. We will never encourage you in a way that leads you to spend beyond your means.
On our platform, you can deposit a minimum of ৳300 via bKash, Nagad, Rocket, and Upay — this low threshold is intentional, to reduce the temptation to take on large financial risks. Similarly, withdrawals start from ৳500 and generally reach your mobile wallet within 10–45 minutes, so you always stay in control of your money.
For those who love gaming but want to keep it within healthy limits, xbaj has a VIP programme — cashback rewards are available across five tiers from Bronze to Diamond. Keep in mind, though, that chasing higher bets to move up VIP tiers should never be a goal — let the rewards come as a natural part of relaxed, enjoyable play.
We believe transparency is the best policy. That is why all information on our terms and conditions, privacy policy, and FAQ page is written clearly in Bengali. No hidden terms, no small-print traps.
If any question or concern about gaming comes to mind, contact us today via our 24/7 live chat or at [email protected]. Your well-being is our highest priority.
Frequently asked questions
Answers to the most commonly asked questions about responsible gaming.
Play safely — with xbaj
Enjoy slots, cricket betting, or casino games while staying within safe limits.
Whatever the issue, we are always by your side.